Part 1 Basic Operations:

1. How to register an ECoinFund account? How to log in the ECoinFund?
   1. Use a QQ or Google account to login the ECionFund directly. It is safer and more convenient.
2. How to bind an Email? How to change the bound Email address?
   1. Click into the "User Center", click on the "Bind Email".
   2. Click into the "Q&A; Online" and contact the customer service to help you change the bound Email address.
3. How to set a Trade password? How to reset the Trade password if you forget it?
   1. "Trade password" is the verification way to confirm whether the Trade action is your own operation. New users please click into the "User Center" and then click on the "Please set a Trade password".
   2. If you forget the Trade password, please click into the "User Center" and then click on the "forget" on the right side of the "Trade password". The system will send a verification code to your bound email and your Trade password can be reset by the verification code.
4. How to set a withdraw password? How to reset the withdraw password if you forget it?
   1. The "withdraw password" is a verification way to ensure the safety of the users' fund. New users please click into the "User Center" and then click on the "Please set a withdraw password"
   2. If you forget the withdraw password, please click into the "User Center" and then click on the "forget" on the right side of the "withdraw password". The system will send a verification code to your bound email and your withdraw password can be reset by the verification code.
5. How to deposit?
   1. Click into the "Balance" to deposit. Then click the "Generate" of the corresponding coin and the system will automatically create a wallet address for you.
6. How to withdraw?
   1. When you need to withdraw please click into the "Balance". Then click the "Withdraw" of the corresponding coin and enter the withdraw wallet address of corresponding coin.
   2. In order to ensure the safety of your coin, you need to enter your withdraw password for verification when you withdraw for the first time. After confirming the withdraw password, you can continue to withdraw or change your withdraw address. Every time you withdraw, the withdraw address will record by system automatically and next time system will enter it for you by itself.
7. How to check the schedule of deposit and withdraw?
   1. If you need to check the schedule of deposit and withdraw, please enter the "D/W Record" and check the "Confirmations".

Part 2: Frequently Asked Questions

1. Why haven’t my deposit and withdraw arrived for a long time?
   1. The operations of deposit and withdraw is automatically, if not auto show up, please check the deposit and withdraw address.
   2. If the coin hasn’t arrived for a long time, please click into the "D/W Record" and then check the "status" on the right side of the corresponding coin wallet address to find out whether your Trade failure is resulted from that you enter the wallet address wrongly or the wallet has not been synchronized.
   3. Click into the "Q&A; Online" system and contact the customer service to help you out.
2. Is my coins in ECoinFund safe?
   The following ten techniques are adopted by ECoinFund to ensure the safety of your virtual coins:
   1. WAF Defense
   2. Cloud Shield Defense
   3. Safe Dog Defense
   4. QQ and Google as the third party to verify the register
   5. Trade password verification
   6. Withdraw password verification
   7. CSRF Denfense
   8. Wallet Encryption
   9. Wallet Cold Storage
3. How much is the Trade fee of ECoinFund？
   1. During the open beta, the buy fee is 0% and the sell fee is 0.1%.
   2. The time of the open beta is from March 5th, 2014 to March 15th, 2014.
   3. After the open beta, the fee will be restored.
4. How much is the fee of deposit and withdraw in ECoinFund?
   1. We will not charge fee for the deposit and withdraw.
   2. When you withdraw, the P2P network will charge very little fee for functioning, but the fee is not charged by our website.